Introduction
The Terms and Conditions state the rules for using the SI Tax Free application as well as the provision of the service. By using our application, the user agrees to these terms and conditions in their entirety.
The user should carefully read the entire document before using the services of SITF GLOBAL, LDA. This document contains all the necessary information about SITF GLOBAL, LDA, the conditions for providing and terminating the service, the framework under which the service will be provided, and other relevant information.
By using the services, including downloading and utilizing the mobile application, the user confirms acceptance of all terms and conditions. If the user disagrees, wholly or partially, with this document, they should not use the mobile application or the services of SITF GLOBAL, LDA.
SI Tax Free Application
SITF GLOBAL, LDA licenses the use of the SI Tax Free mobile application to the user based on these Terms and Conditions, subject to all rules and policies applied by the App Store and Google Play.
At no point the mobile application is sold to the user. SITF GLOBAL, LDA retains all ownership and intellectual property rights over the mobile application at all times.
Updates may be released through the App Store and Google Play. Depending on the importance of the update, the user may not have access to the service through the mobile application until they download the latest version and accept the new terms and conditions.
Upon acceptance of these Terms and Conditions, SITF GLOBAL, LDA grants the user a non-transferable and non-exclusive license to use the application on their electronic device. All other rights remain reserved to SITF GLOBAL, LDA.
Service provided
SITF GLOBAL, LDA offers tax free shopping to tourists not residing in the European Union through a mobile application developed by the company. The mobile application allows the user to track the process via their mobile phone or tablet and enjoy a faster and simpler experience.
SITF GLOBAL, LDA will purchase products from suppliers, which will then be immediately sold to the user. Through these Terms and Conditions, the user agrees to purchase the goods from SITF GLOBAL, LDA at the price paid to the supplier plus the applicable VAT rate.
The user must advance payment for the goods on behalf of SITF GLOBAL, LDA and they are obligated to purchase those same goods from SITF GLOBAL, LDA. The user must request the invoices of the purchased goods to be issued with the “Identification Data” of SITF GLOBAL, LDA, as detailed in the “User Responsibility” section below.
User responsibility
The user may select the goods to be purchased by SITF GLOBAL, LDA from the supplier, paying the full price and requesting the invoice to be issued in the name of SITF GLOBAL, LDA.
The invoice issued in the name of SITF GLOBAL, LDA must contain the following details of SITF GLOBAL, LDA (the “Identification Data”):
- NIPC (Corporate Taxpayer Identification Number): 518356507;
- Name: SITF GLOBAL, LDA;
- Registered Office of SITF GLOBAL, LDA: Rua da Torre, nº 30, 2 AZ, 3740 - 267 Sever do Vouga;
- Date and time;
- Supplier Identification (Name, Address, and Taxpayer Identification Number NIPC).
After the acquisition, the responsibility for the goods is transferred to the user. The user is responsible for ensuring the goods’ quality and condition. They cannot claim any compensation from SITF GLOBAL, LDA for the deterioration of the goods, assuming full responsibility for the goods. Likewise, the user is not entitled to any compensation or remuneration for their management regarding the acquisition process of the goods.
Upon completion of the acquisition process with the supplier, the user undertakes to promptly and without delay notify SITF GLOBAL, LDA by providing a digital copy of the supplier’s invoice through the mobile application.
Subsequently, SITF GLOBAL, LDA will validate the purchase documentation submitted by the user. After validation, the user will be notified of the outcome of the validation process.
The purchased goods must be for private use and may not include equipment or fuel supply for recreational boats, tourist aircraft, or any other means of private transport. Additionally, only goods carried in the user’s personal luggage upon leaving the European Union can be purchased.
The tax free process cannot be carried out for products whose current legislation requires specific licenses for their sale. SITF GLOBAL, LDA is not responsible for any purchases of such items made by the user.
User responsibility as a client
To request a refund of part of the VAT paid, and in accordance with these Terms and Conditions, the user must provide SITF GLOBAL, LDA with the following updated data and documents:
- Full name;
- Date of birth;
- Full fiscal residency address (in a country outside the European Union);
- Valid identification document (passport);
- Taxpayer Identification Number;
- Information necessary to receive the VAT refund, namely:
- Bank details (if the refund is made via bank transfer);
- Account identification details (if the refund is made in a format other than bank transfer);
- Email address.
Criteria the user needs to meet to use the service
The user must ensure they meet the following criteria to use the service:
- Be of legal age;
- Be an individual residing outside the European Union;
- Purchase products for personal use;
- Purchase products with a minimum value of 61.50 euros;
- Carry the purchased goods in their personal luggage when leaving the European Union;
- Leave the European Union within a maximum period of 90 days from the purchase date of the goods.
All information provided by the user must be true, complete, accurate, and up-to-date at all times. The user may update their information whenever necessary. SITF GLOBAL, LDA will not be liable for a financial or any other damage arising from incorrect or outdated information provided by the user.
All activities on the SI Tax Free mobile application account will be considered as performed by the user. The user must only use the application for purchases made by themselves, as an agent of SITF GLOBAL, LDA, and not on behalf of another person or entity.
Only one account per user is permitted. If duplicate accounts for the same user are detected, SITF GLOBAL, LDA reserves the right to unilaterally delete or merge the accounts. The user has the right to request the closure of their account at any time.
User Rights as a consumer
The user will have all consumer rights provided by the supplier to SITF GLOBAL, LDA. Thus, all warranties, refunds, or warranty exchanges offered by the supplier to SITF GLOBAL, LDA will be passed on to the user. The user agrees to exempt SITF GLOBAL, LDA from all liabilities, costs, losses, or damages resulting from defective, damaged, or incorrect goods.
If the user wishes to exercise their right of return, they must deliver the goods to SITF GLOBAL, LDA within 14 days from the date of purchase. The user will bear all costs involved in returning the goods.
VAT refund process
After completing all purchases during their stay, the user must inform SITF GLOBAL, LDA through the application that they wish for the Tax Free form to be generated and submitted to the authorities. The user undertakes to inform SITF GLOBAL, LDA with at least 12 hours notice prior to their departure from the country.
After the Tax Free form is issued and communicated to the authorities, the user must validate their departure from the European Union with the goods at customs authorities. If the customs authorities do not validate the departure of the goods, and consequently do not validate the Tax Free form, the user will not be entitled to any refund.
Customs authorities may, at any time, request the presentation in printed format of proof of the Tax Free submission. Therefore, the user must print the aforementioned document prior to validate the process with the competent authorities.
In the event of validation of the process by means of a stamp by the competent authorities, the user undertakes to send, by post, the original of the duly stamped document to the headquarters of SITF GLOBAL, LDA. The successful receipt of this document is an essential condition for the completion of the refund process and subsequent return of the amount corresponding to the VAT refund.
The user will be only entitled to a VAT refund after validation from customs authorities. In case the customs authorities do not deliver the validated original Tax Free form to SITF GLOBAL, LDA, the user must send it to SITF GLOBAL, LDA within a maximum period of 90 days from their departure from the European Union. SITF GLOBAL, LDA will process the refund to the user within 90 days of receiving the validated form.
The amount to be refunded will correspond to the VAT paid as stated on the invoice, minus a processing fee that will depend on the purchased goods. All refund processing will be authorized by customs and tax authorities. SITF GLOBAL, LDA will not be responsible for any unauthorized refund requests.
The user agrees to fully reimburse and indemnify SITF GLOBAL, LDA in case any tax audit or investigation by customs and/or tax authorities concludes that SITF GLOBAL, LDA is required to repay the VAT corresponding to purchases made by the user, regardless of the reason.
SITF GLOBAL, LDA will not be liable for any loss by the user of documents that must be submitted to customs or tax authorities.
Refund payment conditions
The user will only be entitled to receive the refund after obtaining validation from customs authorities and after SITF GLOBAL, LDA has received authorization from customs and tax authorities. Until all the above criteria are met, the user may not demand any refund from SITF GLOBAL, LDA.
The user agrees to grant SITF GLOBAL, LDA a period of 90 days, starting from the date in which all the above criteria are met, to process the refund payment. The user may, at any time within one year, request proof of refund payment from SITF GLOBAL, LDA.
SITF GLOBAL, LDA does not offer cash refunds. By accepting these Terms and Conditions, the user agrees to receive the refund only in the modalities offered by SITF GLOBAL, LDA. The user also accepts that each refund modality will have an associated cost, which may result in an additional cost for the user.
Contract duration
This contract takes effect once the user’s account is validated by SITF GLOBAL, LDA. It remains in force as long as the user continues to use the application. This contract will terminate under the terms of clause 10 below.
Substitution
The user may not appoint a substitute in the contract or in fulfilling their obligations.
Termination of contract and suspension of service
The user may, at any time and without prior notice, terminate the contract with SITF GLOBAL, LDA by requesting the deletion of their user account. After the account deletion request, SITF GLOBAL, LDA is released from any obligations, including any unclaimed refunds, with the user.
SITF GLOBAL, LDA may terminate the contract immediately, close the user’s account, and suspend the service after written communication to the user.
Confidentiality
All information transmitted by the user to SITF GLOBAL, LDA and by SITF GLOBAL, LDA to the user will be considered confidential. Additionally, all information collected during the process and service provision will also be considered confidential.
Both parties are prohibited from sharing with third parties any information received or obtained during the process and service provision. An exception applies to information strictly necessary for the normal operation and provision of the service, such as, but not limited to, information the user must provide to the supplier for the acquisition of goods, or information SITF GLOBAL, LDA must provide to customs and tax authorities for the Tax Free process, as well as information necessary for the user’s refund.
Personal information
All personal information provided by the user will be collected, processed, and stored solely in accordance with our Privacy Policy.
Intellectual property
SITF GLOBAL, LDA is the sole owner, without any exception, of the intellectual property of its products, including, but not limited to, its application, website, content published by SITF GLOBAL, LDA, its logo, and its designs. The user must not use SITF GLOBAL, LDA intellectual property as their own at any time or under any circumstances. The user must not perform reverse-engineering on any of SITF GLOBAL, LDA’s products or services.
SITF GLOBAL, LDA grants the user the right to use the application and website, as well as all intellectual property involved in both or in the service provided to the user.
Request for assistance
SITF GLOBAL, LDA is committed to provide the best service and experience to the user.
In case the user requires assistance, they may contact the team through the application or the email address info@sitaxfree.com.
Contract acceptance
Acceptance of the contract will be carried out electronically through the field where the user indicates that they have read and accept these Terms and Conditions.
Transfer of Rights and Obligations
The contract is established between SITF GLOBAL, LDA and the user.
Under no circumstances the rights and obligations involved in the contract and service may be transferred, whether in favour of other individuals or entities.
Applicable law
SITF GLOBAL, LDA and the user agree that this contract is governed by Portuguese Law, with the Judicial Court of the Lisbon District designated as the competent court, expressly waiving any other jurisdiction.
If any Portuguese court deems any part of this contract invalid or unenforceable, the remainder will remain valid and in force.
Updates to the Terms and Conditions
SITF GLOBAL, LDA may update the Terms and Conditions at any time and without prior notice.
If an update occurs, SITF GLOBAL, LDA will notify the user. If the user does not agree with the updates, they must delete their account and cease using the service. If the user continues to use the service, they tacitly accept the new Terms and Conditions.
These Terms and Conditions have been drafted in Portuguese. In case of any doubt or discrepancy in interpretation, the Portuguese version shall prevail.